Refund policy

Last Updated: 1/3/26

Thank you for choosing Glucose Evolution.

Cancellation & Returns Policy — Glucose Evolution

1. Order Cancellation (Before Dispatch)

Orders may be cancelled before dispatch by contacting:

support@glucoseevolution.co.uk

Please include your order number.

If your order has already been dispatched, the returns process below will apply.

2. Consumer Right to Cancel (UK 14-Day Cooling-Off Period)

If you are purchasing as a UK consumer, you have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.

To exercise this right:

You must return the goods within 14 days of notifying us.

3. Return Eligibility

Due to the hygienic and single-use nature of the Monitor:

Returns are only accepted if the product is:

  • Unused

  • Unopened

  • In its original sealed packaging

  • In original condition

Opened or used Monitors cannot be returned unless confirmed faulty.

Return postage is the responsibility of the customer unless the item is faulty or incorrect.

4. Refunds

Once we receive and inspect your return:

  • Approved refunds will be issued to the original payment method

  • Refunds may take 5–10 business days to appear

  • Original shipping fees are non-refundable unless required by law

We reserve the right to refuse returns that do not meet eligibility conditions.

 

Replacement Policy

Because the Monitor is a single-use wearable device, replacements are assessed individually.

When a Replacement May Be Issued

We may provide a replacement if:

  • The Monitor arrives damaged

  • The device fails during activation

  • The Monitor stops functioning prematurely due to a confirmed manufacturing issue

  • The sensor detaches early due to a confirmed adhesion fault

What Is Not Covered

Replacements are not available if:

  • The Monitor was intentionally removed

  • Incorrect application caused the issue

  • Environmental exposure outside recommended use caused malfunction

  • The device was misused or tampered with

  • The 14-day lifespan has naturally ended

If a sensor is replaced under warranty, the replacement is only covered for the remaining validity period of the original sensor.

Normal variations between sensor readings and finger-prick tests do not constitute a fault.

How to Request a Replacement

Email support@glucoseevolution.co.uk and include:

  • Your order number

  • A brief description of the issue

  • Photos or screenshots where applicable

We aim to respond within 2 business days.

Approved replacements are shipped via standard delivery.