Terms of service

1. Overview

This website is operated by Glucose Evolution Ltd (“we”, “us”, “our”). By visiting our site and/or purchasing from us, you engage in our Service and agree to be bound by the following Terms of Service (“Terms”).

These Terms apply to all users of the site, including without limitation browsers, customers, merchants, and contributors of content.

If you do not agree to all the Terms, you may not access the website or use our services.

2. Eligibility & Age Requirement

By using this site and purchasing our products, you confirm that:

  • You are at least 18 years of age.

  • You have the legal capacity to enter into binding contracts.

  • All information you provide is accurate and complete.

We reserve the right to refuse service to anyone for any reason at any time.

3. Intended Use & Wellness Disclaimer

The Syai Ultra CGM supplied by Glucose Evolution Ltd is provided strictly for wellness, lifestyle, and informational purposes only.

By purchasing and/or using our products, you acknowledge and agree that:

  • The product is not a medical device.

  • It is not intended for diagnosing, treating, curing, preventing, or managing any disease, including diabetes.

  • The information and glucose data provided are for general lifestyle insight only.

  • The product does not replace professional medical advice, diagnosis, or treatment.

  • You should consult a qualified healthcare professional for any medical concerns.

You agree that you use the product at your own discretion and responsibility.

4. Product Information & Accuracy

We strive to ensure that product descriptions, pricing, and availability are accurate. However:

  • We do not guarantee that all information is error-free, complete, or current.

  • We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

Product images are for illustrative purposes only.

5. Orders & Payment

By placing an order, you agree that:

  • All billing and payment information provided is accurate.

  • We may refuse or cancel any order at our discretion.

  • Orders may be limited per person, per household, or per order.

If we change or cancel an order, we will attempt to notify you using the contact details provided.

6. Shipping & Delivery

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by:

  • Courier services

  • Customs processing

  • Events beyond our reasonable control

Risk in the goods passes to you upon delivery.

7. Cancellation, Returns & Replacements

Our Cancellation & Returns Policy and Replacement Policy form part of these Terms.

Please refer to those policies for full details regarding:

  • Order cancellations

  • Eligibility for returns

  • Refund timelines

  • Replacement criteria

We reserve the right to refuse returns that do not meet our policy conditions.

8. Device Use & Responsibility

You agree to:

  • Follow all instructions provided with the product.

  • Use the product only as intended.

  • Not misuse, modify, tamper with, or attempt to reverse engineer the device.

We are not responsible for issues resulting from misuse, improper application, environmental exposure, or failure to follow instructions.

9. Limitation of Liability

To the fullest extent permitted by UK law:

Glucose Evolution Ltd shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Use or inability to use the product

  • Misinterpretation of glucose data

  • Reliance on product information

  • Delays or interruptions in service

Our total liability shall not exceed the purchase price paid for the product in question.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under UK law.

10. Third-Party Services & Apps

The Syai Health app and related services may be provided or maintained by third parties.

Your use of such third-party services may be subject to separate terms and privacy policies.

We are not responsible for third-party platforms, services, or content.

11. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

12. Intellectual Property

All content on this site, including logos, text, graphics, images, and software, is the property of Glucose Evolution Ltd or its licensors and is protected by intellectual property laws.

You may not reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission.

13. Indemnification

You agree to indemnify and hold harmless Glucose Evolution Ltd from any claim or demand arising from:

  • Your breach of these Terms

  • Your misuse of the product

  • Your violation of any law or third-party rights

14. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon posting on the website. Continued use of the site constitutes acceptance of those changes.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information

Questions about the Terms of Service should be sent to:

support@glucoseevolution.co.uk
Glucose Evolution Ltd

Last Updated: 1/3/26